ClickQueue vs Net Check In — which queue system wins for auto dealerships?
Net Check In is a solid, mature virtual queue used by dealerships nationwide. ClickQueue is a newer, narrower tool built specifically for express service lanes that turns every VIN into a recall revenue opportunity. Here's the side-by-side, written for service managers who actually have to pick.
- → Pick Net Check In if you're a large multi-rooftop group that already runs Net Check In at sister stores, or you need cross-location load balancing across more than 5 service centers on day one.
- → Pick ClickQueue if you run an express/quick-lane operation, want recall revenue capture out of the box, and prefer transparent flat pricing with no contract.
- → Either works for the basic job: customers join a queue, see wait times, get notified when ready. The difference shows up in the second-order features — and the recall money.
Quick verdict: feature-by-feature
Both products clear the basics. Differences cluster around dealership-specific revenue features and quick-lane workflows.
| Feature | ClickQueue | Net Check In |
|---|---|---|
| Online queue join from phone | ✓ | ✓ |
| Kiosk check-in (touchscreen "I'm here") | ✓ | ✓ |
| Waiting room TV display | ✓ | ✓ |
| SMS & email notifications | ✓ | ✓ |
| Multi-location queue load balancing | ✓ | ✓ |
| Service / waiting room analytics | ✓ | ✓ |
| VIN-based open recall lookup (NHTSA + TotalRecall) | ✓ | ✗ |
| Warranty revenue capture workflow | ✓ | ✗ |
| Per-tech performance ranking | ✓ | ~ |
| Speed-based auto-assignment to bays | ✓ | ✗ |
| Alternating A/B weekly tech schedules | ✓ | ✗ |
| Live camera feeds for waiting customers (token-protected) | ✓ | ✗ |
| Express / quick-lane focus | ✓ | ~ |
| Public, transparent pricing | ✓ | ✗ |
| No long-term contract | ✓ | ~ |
| 14-day money-back guarantee | ✓ | ✗ |
| Enterprise multi-state rollouts (10+ rooftops) | ~ | ✓ |
| Built-in REST API + Socket.IO real-time events | ✓ | ~ |
✓ = has feature · ~ = partial / limited · ✗ = does not have. Based on publicly available information at time of writing.
What Net Check In does well
Net Check In has been deployed at hundreds of automotive dealerships and built up the institutional muscle that comes with that. Their virtual queue, kiosk, TV display, and analytics suite are all genuinely good — the workflows are battle-tested, support staff have seen most edge cases before, and the dashboard is mature in the way only multi-year products usually are.
Where they really shine is multi-location load balancing. If you're a 10-rooftop dealer group and you want a customer who shows up at Store A to be aware that Store B has a 12-minute wait while Store A has a 38-minute wait, Net Check In handles that gracefully. Their analytics roll up across stores and let regional fixed ops directors see who is over- and under-performing on cycle time without bouncing between dashboards.
Their TV displays are also clean — the kind of thing you can point at on day one and a 60-year-old service manager who has never used a tablet will understand it. That sounds like faint praise but it is genuinely valuable when you're rolling something out across stores with a wide skill distribution.
Honestly: if your evaluation criteria are "general dealership queue management with multi-rooftop reporting and a vendor that already has 50+ dealer references," Net Check In is a defensible pick. We will not pretend otherwise.
Where Net Check In falls short for auto dealerships
This is the big one. When a customer joins the queue, Net Check In doesn't check whether their vehicle has open recalls. That's recall labor revenue — manufacturer-reimbursed, no parts cost — that walks out the door every single day.
Even if you manually pull a recall report, Net Check In doesn't surface it to the writer with a red banner before the customer sits down, doesn't log who said yes/no, and doesn't track conversion. There's no closed loop on the recall opportunity.
Net Check In treats appointments and walk-ins as a single queue with general logic. Express-lane economics — fast cycle time, no advisor write-up, two-bay parallel rotation — aren't a first-class concept.
Most queue systems including Net Check In assign the next customer to the next available bay or the longest-idle tech. ClickQueue can rank techs by actual cycle time and route the next car to the fastest available tech who's also matched on skill (e.g., transmission vs. tire rotation).
Net Check In doesn't publish pricing publicly. You have to schedule a call, get qualified, and get a quote that's tied to your store size and feature set. That's fine if you're already in their pipeline, but it makes apples-to-apples budget comparison harder.
Where ClickQueue is different
Auto VIN check on every customer
When a customer joins your queue, we hit NHTSA and TotalRecall with their VIN. Open recall? Red banner on the writer's screen before the customer sits down. About 30% of US vehicles have at least one open recall. We turn the queue into a discovery channel for warranty work that pays you.
Built at Conley Subaru Express Service
ClickQueue was built and battle-tested in a real express service operation. The flows — quick check-in, no write-up, fast bay rotation, transparent wait time — assume your business model, not a generic "service queue."
Speed-based auto-assignment + rankings
We track each tech's actual cycle time per service type. Auto-assignment routes the next car to the fastest available tech for that job. Service managers see a public-facing leaderboard. Slow techs become fast or become someone else's problem.
Alternating weekly tech rotations
Subaru and a lot of other dealerships run alternating week schedules. Configure Week A vs Week B for each tech, set a rotation start date, and ClickQueue knows who's on shift today and respects it during auto-assignment.
Token-protected camera feeds for customers
When a customer's car is in the bay, we send them a one-time-token URL to a live camera feed of their vehicle. They watch from the waiting room or from home. Reduces "is anyone working on my car?" anxiety to zero. Net Check In does not have this.
$500/mo flat, no contract
Public pricing. $500/month per location. $1,000 one-time onboarding. 14-day money-back guarantee. No multi-year contract. If it doesn't work, you walk.
~$8,500/mo in found warranty revenue
This is the single biggest reason a fixed ops director should care about ClickQueue over Net Check In or any other queue tool.
When a customer's VIN gets entered (online, kiosk, or service writer's tablet), we automatically check the NHTSA and TotalRecall feeds for open recalls. If there is one, the writer sees it before the customer is seated.
Recall labor is reimbursed by the manufacturer at warranty rates with zero parts cost to you. Customers say yes ~65% of the time when they're already at the dealership — vs. less than 20% on cold callbacks. Net Check In does not capture any of this revenue. It's left on the table every day.
| Customers/month | 200 |
| % with open recalls | 30% |
| In-store capture rate | 65% |
| Avg recall labor reimbursement | $220 |
| Extra monthly revenue | ~$8,580 |
| Annualized | ~$103K |
200 × 30% × 65% × $220 = $8,580. Net Check In's queue does not produce this.
Pricing comparison
- ✓ One-time $1,000 onboarding
- ✓ 14-day money-back guarantee
- ✓ No long-term contract
- ✓ All features included (no upsell tiers)
- ✓ $600/mo for multi-location (up to 3)
- · Pricing not published publicly
- · Setup fees vary
- · Contracts typically 12-month
- · Feature tiers (analytics, multi-location often gated)
- · Volume discounts for groups
If you've gotten a Net Check In quote and want a sanity check, drop us a note — we'll tell you straight whether ClickQueue would save you money or not. We're not interested in selling something that doesn't fit.
Who should pick Net Check In
If three rooftops in your group already run Net Check In and the regional director wants one stack, that's a real reason. Switching costs are real.
Net Check In has more institutional experience with very large multi-rooftop deployments. ClickQueue handles multi-location, but if your need is "20 stores in 4 states by Q3," Net Check In's references are deeper.
If your store doesn't do recall work (independent shop, used-only, etc.) the recall revenue angle is moot, and Net Check In's general queue does the basic job fine.
Who should pick ClickQueue
Express service is what we built for. Fast cycle times, no advisor write-up, parallel bay rotation, public-facing wait estimates. Every workflow assumes that's how you make money.
If your store does any warranty work, the auto VIN recall lookup pays for ClickQueue 14× over at typical volumes. That alone is the buy decision for most fixed ops directors who see the math.
$500/month, $1,000 onboarding, 14-day money-back. If it doesn't work for you, you leave. No procurement run-around.
If you want to see which tech is actually fastest on tire rotations, route work accordingly, and have data when it's time to do reviews — ClickQueue is built for it.
A/B week rotations are first-class. The "Who's On This Week" dashboard is the kind of thing service managers ask for in week three of any other tool — we built it in week one.
Real-world scenario: a 4-bay express lane switching from Net Check In
A regional dealer group's express lane runs Net Check In. 35 cars/day. Average wait posted on the TV is ~32 min. The service manager spot-checks recalls when she remembers. Three techs, no rotation visibility, advisor walks back and asks "who can take this?" each time. Recall reimbursement revenue last month: $1,400 (one batch pull, low conversion).
They switch. Onboarding takes 4 business days. Customer list imports. Three techs configured with their actual A/B schedule. The kiosk goes live. The TV is mounted Friday afternoon.
- ▸ Average wait drops from 32 to 19 minutes — customers are joining online before they arrive.
- ▸ 28% of vehicles flag with at least one open recall on intake.
- ▸ Advisor close rate on recall offer: 67%.
- ▸ Month 2 recall warranty revenue: $9,240.
- ▸ Tech ranking surfaces that one tech does tire rotations 23% faster than the team average. He gets routed those automatically.
Net result: ClickQueue costs them $500/mo. The recall revenue alone returns ~18×. Faster wait times produce a measurable uptick in repeat visits and 5-star reviews.
This is a composite of how Conley Subaru Express Service and similar shops operate after switching. Your numbers will vary.
Frequently asked questions
What is the biggest difference between ClickQueue and Net Check In?
ClickQueue automatically checks every customer's VIN against NHTSA and TotalRecall on intake, surfacing manufacturer-reimbursed warranty work that Net Check In does not detect. ClickQueue is also purpose-built for express/quick-lane workflows, with tech performance ranking and speed-based auto-assignment.
Does Net Check In support multiple dealership locations?
Yes. Net Check In supports multi-location queue load balancing, which is one of its real strengths. ClickQueue also supports multi-location with cross-venue customer awareness, but Net Check In has been doing it longer at larger scale.
How much does Net Check In cost compared to ClickQueue?
Net Check In uses a contact-for-quote pricing model that varies based on dealership size and feature set. ClickQueue is publicly priced at $500/month for a single location with a one-time $1,000 onboarding fee, no contract, and a 14-day money-back guarantee.
Can ClickQueue replace Net Check In if we already have it deployed?
Yes. ClickQueue's onboarding includes customer list import, kiosk and TV setup, bay and tech configuration, and team training. Most dealerships are live within 3 to 5 business days. We have not seen a Net Check In feature whose data cannot be migrated.
Does ClickQueue handle the same TV display and kiosk hardware?
Yes. ClickQueue runs on any modern browser. The kiosk works on cheap Android tablets or touchscreens, and the waiting room TV display runs on an off-the-shelf TV with a Fire Stick or mini PC, the same kind of hardware Net Check In runs on.
Which is better for express service lanes specifically?
ClickQueue. The product was built and battle-tested at Conley Subaru Express Service. Smart bay assignment, speed-based tech ranking, alternating A/B tech schedules, and the recall capture flow are all aimed directly at quick-lane economics. Net Check In is a strong general dealership queue product but is not express-lane specific.
See ClickQueue in action
15 minutes. We'll walk you through the admin panel, the kiosk, and run your VINs against the live recall database.
14-day money-back guarantee · No long-term contract · Battle-tested at Conley Subaru Express Service