Cut service wait times in half.
Catch every recall.
Replace the paper sign-in sheet with a live queue your customers can join from their driveway. We auto-check every VIN for open recalls — turning service visits into extra warranty revenue you'd otherwise miss.
Battle-tested at Conley Subaru Express Service · 14-day money-back guarantee
Built and battle-tested at a real dealership
~50%
Wait time reduction
~30%
Vehicles with open recalls
3-5
Days from signup to live
14
Day money-back guarantee
Battle-tested at Conley Subaru Express Service · 14-day money-back guarantee · No contract on monthly plans
See the admin panel in action
A guided tour of how dealerships actually use ClickQueue day-to-day.
Want to try it yourself? Open the live demo →
See it in action
Explore every screen — no signup required
Demo phone: 555-555-5555 · Admin login: demo / Demo2024!
Public Queue
What customers see — live wait times, techs, and join queue
Join Queue
The customer check-in flow — phone, service, vehicle
Kiosk Check-In
Touch-screen "I'm Here" — type phone number, done
Waiting Room TV
Full-screen display with announcements, queue, slideshow
My Status
Customer checks their position — try phone 555-555-5555
Admin Panel
Full admin — login: demo / Demo2024!
Every VIN is a recall opportunity.
When a customer joins your queue, ClickQueue automatically checks their VIN against the NHTSA and TotalRecall databases. If there's an open recall, your service writer gets a red banner before the customer even sits down.
- ▸ Manufacturer pays you to perform recall work — labor reimbursed at warranty rates. Pure margin.
- ▸ Customers say yes — they're already at the dealership for service. Capture rate is 60-70% vs <20% for callbacks.
- ▸ Batch-check existing customers — one click runs your entire customer database against the latest recall feed.
- ▸ Liability protection — documented audit log proves you informed the customer.
| Customers/month | 200 |
| % with open recalls (industry avg) | ~30% |
| Capture rate (in-store) | ~65% |
| Avg recall labor reimbursement | $220 |
| Extra monthly revenue | ~$8,580 |
Conservative estimate. Recalls captured pay for ClickQueue 14× over.
Does it pay for itself?
Move the sliders. The answer is yes.
Most dealerships see 15-25 min off average wait once paper goes away.
NHTSA reports ~25-35% of US vehicles have at least one open recall.
"But what about..."
Real questions from real GMs.
"We already have a DMS."
Good — keep it. ClickQueue runs alongside your DMS, not in place of it. We handle the queue, kiosk check-in, customer notifications, and waiting room experience. Your DMS keeps doing repair orders, parts, and billing. Future API integration is on the roadmap so customer data can flow between the two.
"Will my techs actually use it?"
The tech dashboard is one screen — claim a job, see the timer, mark complete. No new login system, no training class. We've trained advisors and techs in under 20 minutes. If you can run the espresso machine in the customer lounge, you can run ClickQueue.
"Switching is too much work."
Your $1,000 setup fee covers white-glove onboarding: we import your customer list, configure your bays, services, and tech schedules, set up the kiosk and waiting room TV, and train your team on a video call. Most dealerships are live in 3-5 business days.
"What about our customer data?"
All data is encrypted in transit (TLS) and at rest. Daily backups, role-based access, full audit log of every change. You own your data — full CSV export at any time. No selling, no third-party sharing. SMS opt-in is TCPA-compliant; cookies follow GDPR/CCPA standards.
"We're a small shop. Will this work for us?"
ClickQueue scales from 2 bays to 30. The single-location plan is built for express lanes and quick service shops doing 15-50 cars a day. You don't need a tech kiosk if you don't want one — start with just the public queue page and the admin Live Queue, then add screens as you grow.
"Can we cancel if it doesn't work out?"
14-day money-back guarantee — no questions, no contract, no early termination fee. Cancel anytime in the admin panel. We'll export your data for you on the way out. If we can't earn back the $500/month every month, we don't deserve to keep you.
Everything your service center needs
From check-in to checkout — one platform, no complexity
Online Queue Join
Customers join from their phone before they leave home. Get in line 30 minutes before arriving — skip the waiting room.
Self-Service Kiosk
Touch-screen check-in when they arrive. Type phone number, tap "I'm Here", done. Techs see who's in the waiting room.
Waiting Room Display
Large-screen TV display with live queue, now-serving ticker, voice announcements, and a promotional slideshow.
Tech Dashboard
Techs claim jobs, track time with a live countdown, add vehicle notes, and mark complete — all from their own screen.
Live Camera Feeds
Customers watch their vehicle being serviced via secure, token-protected camera links sent automatically by email.
Analytics & Reports
Tech speed rankings, service time trends, hourly heatmaps, quote accuracy — data-driven operations.
Multi-Venue Support
Multiple service centers on one platform. Customers see wait times across locations and pick the shortest line.
Smart Notifications
Email and SMS at every stage — queue joined, almost ready, service started, vehicle ready. Customizable templates.
Smart Auto-Assignment
Jobs automatically route to the fastest available tech for that service. Uses real performance data — not guesswork.
A/B Week Scheduling
Alternating weekly tech schedules with a visual "Who's On" dashboard. Set Week A and Week B rotations — the system knows who's working today.
How it works
Simple for customers, powerful for your team
Customer joins online
From their phone, your website, or walk in. Enter phone, pick a service, get in line.
Check in at the kiosk
When they arrive, they tap their phone number on the kiosk. Techs see "they're here."
Tech claims & works
The fastest qualified tech gets the job. Live timer, bay screen, progress tracking.
Customer notified
Email + SMS when it's done. "Your vehicle is ready!" Full service history saved.
Simple, transparent pricing
All plans include every feature. No hidden fees.
Single Location
For express service centers and quick lanes.
- ✓ 1 location
- ✓ Unlimited bays, techs, customers
- ✓ Online queue join + kiosk check-in
- ✓ Waiting room TV displays
- ✓ Tech dashboards & A/B schedules
- ✓ Email + SMS notifications
- ✓ Auto VIN recall lookup
- ✓ Reports, SLA & satisfaction surveys
- ✓ Live camera feeds for customers
- ✓ Embeddable widgets + API
- ✓ Custom subdomain
- ✓ Standard support (email, 1 business day)
+ $1,000 one-time onboarding · 14-day money-back guarantee
Multi-Location
For dealer groups and franchise networks.
- ✓ Up to 3 locations
- ✓ Unlimited bays, techs, customers
- ✓ Online queue join + kiosk check-in
- ✓ Waiting room TV displays
- ✓ Tech dashboards & A/B schedules
- ✓ Email + SMS notifications
- ✓ Auto VIN recall lookup
- ✓ Reports, SLA & satisfaction surveys
- ✓ Live camera feeds for customers
- ✓ Embeddable widgets + API
- ✓ Custom subdomain (per location)
- ✓ Priority support (chat, <4 hours)
- ✓ Cross-location dashboard & venue picker
+ $1,000 one-time onboarding · 14-day money-back guarantee
Enterprise
For dealer groups with 4+ locations.
Volume pricing
- ✓ Unlimited locations
- ✓ Everything in Multi-Location
- ✓ Dedicated success manager
- ✓ DMS integration assistance
- ✓ Custom feature development
- ✓ 99.9% uptime SLA
- ✓ White-label option
- ✓ Onboarding & integration included
Custom contract terms available
Pricing questions
Is the $1,000 setup fee really required?
Can I cancel anytime?
Do I have to sign a contract?
What happens after the 14-day money-back window?
Are there usage limits or overage fees?
Why not just use what we already have?
A fair comparison.
Paper sign-in sheet
- ✗ Customer waits in lobby with no idea when they're up
- ✗ No data — can't measure wait times or throughput
- ✗ Lost or unreadable handwriting
- ✗ Service writers manually walk the lobby asking "who's next?"
- ✗ Recalls go uncaught
- ✗ No accountability if customer waits 90 minutes
Generic queue app or DMS queue
- ~ Knows about queues, doesn't know about service bays
- ✗ No VIN decoder or recall lookup
- ✗ No tech-skill routing or speed-based assignment
- ✗ No waiting-room TV display or kiosk built in
- ✗ Generic UI — your customers see "Ticket #47," not "Now serving John for an oil change"
- ~ DMS queues are bolted on; not designed for the customer-facing experience
ClickQueue
- ✓ Customer joins from their driveway — sees real-time wait
- ✓ Auto VIN recall lookup → extra reimbursed labor
- ✓ Tech-skill + speed-based auto-assignment
- ✓ Built-in kiosk, TV display, and bay screens
- ✓ Branded for your dealership — your colors, logo, voice
- ✓ Full reports: wait SLA, satisfaction, tech rankings, throughput
- ✓ Runs alongside your DMS — doesn't replace it
Documentation
Everything you need to know about ClickQueue
Queue Management
The Live Queue is the central hub for managing customers in real-time. Admins can:
- Add customers — Enter name, phone, select one or more services, add vehicle info (VIN auto-decodes), set walk-in or appointment priority
- Start jobs — Assign to a bay with full workload visibility (current job, queue depth, time remaining per bay)
- Edit entries — Modify customer info, vehicle details, VIN, and notes on any active job
- Reassign — Move jobs between bays/techs, even while in progress
- Extend time — Add 10/15/30/45/60 min if a job is taking longer
- Complete — Records actual duration, notifies customer, triggers bay cooldown
- No-show / Cancel / Bump — Full queue position management
- Recall check — One-click VIN recall lookup on any customer
Wait times are recalculated every 15 seconds using learned averages from completed jobs.
Customer Journey
Online Join (from phone):
- Enter phone number — system looks up returning customers and pre-fills their info
- Select one or more services (times are summed for the estimate)
- Enter personal info, choose walk-in or appointment (with date/time picker)
- Vehicle info via year/make/model dropdowns or VIN entry — models are fetched live from the NHTSA database. Default manufacturer is configurable per dealership.
- Accept Terms of Service and SMS consent
- Confirmation with position number, estimated wait, and ticket ID
Kiosk Check-In (at the dealership):
- Tap the idle screen to begin
- Enter phone number on the touch-friendly number pad
- If found: see job details and tap "I'm Here" — staff is immediately notified
- If not found: option to join the queue as a new walk-in
- If found at a different location: cross-venue message with directions
Status Tracking:
- Real-time position and estimated wait on the My Status page
- Timeline: joined queue → checked in → service started → completed
- Quoted wait vs actual wait comparison
- Live camera feed link when vehicle is being serviced
- Full service history with past visit details
- Self-service cancel / leave queue
Technician Dashboard
Each tech gets their own login and dashboard showing:
- Active Job — Live countdown timer with progress bar. Turns red when over estimate.
- Complete / Extend — Finish the job or add more time
- Notes — Add job-specific notes visible to managers
- Vehicle Info — Update VIN, make, model, year on the spot
- My Queue — Jobs assigned to their bay, ready to start
- Available Jobs — Unassigned jobs they can claim from the general queue
- Cooldown Timer — Visible countdown between jobs for prep/cleanup
Tech skills, shift hours, time-off schedules, and alternating A/B weekly schedules are all configurable. The "Who's On" dashboard shows at a glance which techs are working each day this week. Auto-assignment respects weekly rotations and routes jobs to the fastest qualified tech on shift.
Display Screens & Announcements
Waiting Room TV:
- Full-screen dark display optimized for large TVs
- Now Serving section with tech headshots and progress bars
- Paginated waiting list — configurable items per page and rotation speed
- Promotional slideshow with images and videos (YouTube supported)
- Slides can be scheduled with start/end dates for seasonal promotions
- Voice announcements via Web Speech API (TTS) with chime
- Custom scrolling ticker text
- Stats: customers waiting, average wait, average time until done
Bay Screens:
- Giant countdown timer per bay
- Progress bar with elapsed vs estimated time
- Camera viewer tally (how many are watching)
- Auto-updates in real-time
Notifications & Webhooks
Customer Notifications (Email + SMS):
- Queue joined — position, estimated wait
- Almost ready — sent ~10 min before their turn if they haven't arrived
- Service started — tech name, bay, live camera link
- Service complete — vehicle ready for pickup
Staff Notifications:
- Browser notifications with chime sound on ALL admin pages
- Check-in alerts when customers arrive at the kiosk
- Recall alerts when open recalls are found on a vehicle
- Overtime alerts when jobs exceed their estimate
- Google Chat / Slack webhooks for team-wide alerts
All email templates are fully customizable with variable substitution.
Vehicle Recall Integration
ClickQueue integrates with the TotalRecall API to automatically check customer vehicles for open recalls.
- Configure which vehicle brands to monitor
- Auto-checks when customers enter their VIN during check-in
- Manual check from Live Queue or Customers page
- Batch "Check All" across your entire customer database
- Recall alerts fire browser notifications, webhooks, and show red banners
- Track recall status: New → Contacted → Scheduled → Completed
- Full recall details: campaign number, description, risk, and remedy
Reports & Analytics
- Summary dashboard — Total jobs, completed, avg duration, avg wait, on-time rate
- Quote accuracy — On-time vs over-time breakdown
- Daily throughput — Jobs completed per day chart
- Busiest hours — Check-in volume by hour for staffing decisions
- Service breakdown — Job count, avg time, avg wait per service
- Tech performance rankings — Avg duration, deviation from estimate, on-time percentage
- Speed by service — Per-tech speed for each service type, fastest highlighted
- CSV export — Download all data for any time period
Performance data drives the smart auto-assignment engine — the fastest qualified tech for each service gets priority.
Multi-Location Support
- Multiple service centers under one account
- Each location gets its own bays, techs, services, queue, and branding
- Venue switcher in the admin sidebar for instant context switching
- Custom subdomains per location (e.g., yourdealership.clickqueue.shop)
- Cross-venue awareness — kiosk detects customers in other locations' queues
- Customers see wait times across locations and pick the shortest line
- Shared customer database across locations
Embeddable Widgets & API
Drop-in Widgets:
- Join Queue Button — Floating branded button for your website
- Wait Summary — Live queue count + avg wait display
- Mini Queue — Now Serving + top waiting customers
- Check Position — Phone lookup widget
- Full Page — Complete queue page via iframe
All widgets are customizable (colors, labels, positioning) with live preview in the admin panel.
REST API:
Full public API documentation available in the admin panel. Includes queue data, services, techs, branding, VIN decoding, and Socket.IO real-time events.
Security & Compliance
- HTTPS everywhere with Let's Encrypt SSL
- JWT authentication with httpOnly secure cookies
- Bcrypt password hashing (cost 12)
- Role-based access control (admin, tech, customer)
- All database queries use prepared statements (no SQL injection)
- Helmet.js security headers
- CORS protection
- Camera feeds protected by time-limited crypto tokens
- Complete audit log of all admin actions
- SMS consent with TCPA-compliant language
- Cookie consent banner
- Customizable Terms of Service and Privacy Policy per tenant
- Forced password change on first login for new staff
- Multi-tenant data isolation — no data bleed between customers
Latest from the blog
Strategies for service managers — written for people who've shipped this stuff.
How dealerships are leaving $100,000+ in warranty revenue on the table
The recall opportunity most service departments quietly miss — and the math that turns it into a $200k+/yr line item.
Bay throughput: the metric that separates good from great
Industry benchmarks for express vs full-service, and a 90-day plan to lift the number 15-20% without adding headcount.
The psychology of waiting: transparent beats fast
Why a transparent 30-minute wait beats a surprise 20-minute one. The 8 principles applied to the service drive.
Ready to transform your service center?
Get a personalized demo and see ClickQueue in action. 14-day money-back guarantee.