Frequently Asked Questions

$500/month for a single location, $600/month for multi-location (up to 3 sites), and custom Enterprise pricing for 4+ locations. Annual billing gives you 2 months free. There's a one-time $1,000 onboarding fee that covers white-glove setup, customer-list import, training, and configuration. Every plan includes a 14-day money-back guarantee.

Yes. We charge it because we want you to succeed. The fee covers white-glove setup: importing your customer list, configuring bays, services, and tech schedules, deploying the kiosk and waiting room TV, customizing branding and templates, and live training calls with your team. Most dealerships are fully live within 3-5 business days. Self-serve setup tends to lead to half-implemented systems and frustrated staff — the $1,000 buys "done right."

Yes — no contract, no early termination fees on monthly plans. Monthly subscribers cancel at the end of the current billing cycle. Annual plans are paid up front and are non-refundable on cancellation, but you keep service through the end of the year you've paid for. The 14-day money-back guarantee applies to your first month and gives a full refund (including setup fee) if it isn't a fit.

Customers, bays, technicians, queue entries, and email notifications are unlimited on every plan. SMS notifications are pass-through cost from our SMS provider — typical service center usage runs $5-15/month at current US rates, billed at the end of the month with no markup.

There's a 14-day money-back guarantee, which functions as a no-risk trial. Pay the first month plus the $1,000 onboarding upfront — if at any point in the first 14 days it's not a fit, we refund the entire amount including the setup fee. Most prospects start with the live demo and a 15-minute walkthrough before subscribing.

No long-term contract for monthly plans — it's a standard SaaS subscription. Annual plans use a one-year term agreement (you commit to the year for the discounted rate). Enterprise customers get custom contract terms with negotiated MSAs and DPAs as needed.

Most dealerships are live in 3-5 business days. The $1,000 onboarding fee covers a kickoff call, customer list import, bay/service/tech configuration, kiosk and TV deployment, branding customization, and team training. We do the heavy lifting; you give us a list of services and bays.

The tech dashboard is one screen — claim a job, see the live timer, mark complete. No new login system to manage and no training class. We've trained advisors and techs in under 20 minutes. If your team can run the espresso machine in the customer lounge, they can run ClickQueue.

Yes, but the curve is short. Advisors get a single dashboard showing the live queue, customer details, recall alerts, and the ability to assign jobs to bays. Most are productive within 30 minutes. Training is included in onboarding plus a recorded video library. The system is designed for people who already know how to do their job — it just removes the paper.

Paper sign-in sheets are typically thrown out daily, so there's nothing to migrate. What we do migrate is your customer list — names, phone numbers, vehicles, history if you have it in your DMS or any spreadsheet. We accept CSV imports during onboarding and we'll help you map fields.

Yes. We can stand up a staging environment that's only visible to your team — populated with sample customers and a sandbox kiosk URL. You can train staff, validate workflows, and tweak settings before any real customer ever sees it. Talk to us during onboarding.

Yes. You set your dealership name, logo, primary/secondary/accent colors, custom domain (e.g., service.yourdealership.com), email templates, SMS templates, and the announcement voice script. The kiosk, customer pages, waiting room TV, and emails all use your branding. We help configure all of this during onboarding.

Yes — no customer app to download. Customers join the queue from any web browser on their phone before they leave their driveway. When they arrive, they tap their phone number on a self-service kiosk in your lobby. Status updates come via text and email.

They can still walk in and use the touchscreen kiosk to check in by entering their phone number. If they don't have a phone at all, your service advisor can add them to the queue manually from the admin panel — same as a paper sign-in sheet, just digital.

Throughput and completion rates, average wait time, average service duration, on-time rate, SLA compliance with P50/P90/P95 percentile breakdowns, tech speed leaderboard, tech rankings with composite scoring, customer satisfaction survey results, recall capture metrics with realized/pipeline revenue, hourly heatmaps for staffing, daily and weekly summaries, and full CSV export.

Yes. ClickQueue supports alternating Week-A / Week-B tech schedules out of the box. Many shops (especially Subaru express bays) run this rotation; ClickQueue handles the calendar logic, tech availability, and routing. Each tech can have a different schedule pattern.

The Tech Performance Incentive Calculator on the Reports page lets you model payouts (per-car bonus + on-time threshold bonus) using actual completion data. Export to CSV for payroll. Most shops pay $1-3 per completed RO plus a flat on-time bonus when techs hit 85%+ on-time. ClickQueue gives you the numbers; you plug them into your existing payroll process.

Some dealerships install IP cameras pointed at each service bay. ClickQueue can ingest those feeds and offer a secure, time-limited link to the customer to watch their car being serviced. Tokens expire when the job completes. Opt-in per bay — most shops use it for premium service tiers or to differentiate.

After service completion, customers can receive an email asking them to rate their experience (1-5 stars) and leave optional comments. Configurable to send to every Nth customer to avoid survey fatigue. Results feed into a satisfaction dashboard with per-tech, per-service, and per-time-period breakdowns.

Both. Walk-ins use the queue join flow with kiosk check-in. Appointments use the dedicated booking page where customers select a future date and time slot. The system tracks appointment punctuality and lets you bump walk-ins ahead of late appointments per your queue rules.

Every time a customer joins the queue and enters their VIN, ClickQueue automatically queries the NHTSA recall database and the TotalRecall API. If their vehicle has any open recalls, your service writer sees a red alert on the dashboard before the customer even sits down. This lets advisors offer the recall work in person — capture rates run 60-75% in-store vs less than 15% for mailed callback letters.

At a typical service center handling 200 customers/month with a 30% open-recall rate, 65% in-store capture, and $220 average labor reimbursement, the math comes out to about $8,500/month in additional manufacturer-reimbursed warranty revenue. Higher-volume shops or shops with higher-recall-density brands see materially more. Use the ROI calculator to model your specific numbers.

VIN entry is optional on the customer-facing join form. Customers can enter year/make/model/color instead. Service advisors can add the VIN later when the car arrives — the recall check runs at that point. The result: most cars get recall-checked, but customers who don't know their VIN aren't blocked from joining the queue.

Yes. The Recalls page in the admin panel includes a "Check all customers" button that runs every customer's VIN against the latest recall feed. Results populate as alerts that your team can work through. Useful for monthly outreach campaigns.

Yes. ClickQueue is brand-agnostic and works for any branded express service program — Mopar Express, Ford Quick Lane, GM Certified Service, Subaru Express, Toyota Express Maintenance, and any independent express bay. The recall lookup, kiosk check-in, and queue management work the same regardless of OEM affiliation.

ClickQueue runs alongside your DMS — it doesn't replace it. We handle the queue, kiosk check-in, customer notifications, tech dashboards, and waiting room experience. Your DMS keeps doing repair orders, parts, and billing. Direct API integration with the major DMS platforms (CDK, Dealertrack, Reynolds & Reynolds, AutoMate) is on the Enterprise roadmap. Today, customer data flows in via our import tools and we export job/customer/duration data via CSV or API.

Xtime, Dealerlogix, and similar tools are scheduling/appointment systems that ride alongside or are integrated with the major DMS platforms. They are excellent at scheduling future appointments, parts pre-staging, and multi-day service workflow. ClickQueue is built for the express/quick-lane queue specifically — same-day walk-in flow, kiosk check-in, waiting room display, and the recall capture engine. We complement those tools rather than replace them.

Yes. When customers book an appointment (via the join queue page or admin dashboard), they receive an automated email confirmation. Email reminders go out the day before. SMS reminders are available when the customer has opted in (TCPA-compliant consent flow built in).

Yes — at any time. Full CSV exports are available for: customers, vehicles, queue history, service records, technician performance, satisfaction survey responses, and recall alerts. Enterprise customers get structured database dumps (JSON or SQL) for technical teams. No data lock-in.

Yes. Unlimited admin users at no additional cost. Each advisor has their own login with role-based permissions (admin, manager, advisor, tech). The audit log tracks who did what, when. Real-time collaboration — when one advisor assigns a job, every other advisor sees the change instantly.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Daily backups, role-based access control, and a complete audit log of every administrative action. SMS opt-in is TCPA-compliant; cookies follow GDPR/CCPA standards. You own your data — we'll export your full database to CSV at any time, including on cancellation. We never sell or share customer data with third parties.

ClickQueue is hosted on Linode infrastructure in the US (Northeast region). All servers run hardened Ubuntu LTS with daily security patches, behind nginx with HTTPS-only Let's Encrypt SSL. Database is MariaDB with daily backups stored offsite. SOC 2 Type II readiness assessment is on the 2026 roadmap for Enterprise customers.

Like any cloud SaaS, ClickQueue requires internet access. If your shop's internet is down, customers won't be able to check in via the kiosk and you won't see real-time updates. We recommend a backup connection (cellular failover router) — most dealerships already have this for credit card processing. Critical customer data is cached in the kiosk for read-only viewing during brief outages.

Full data export at any time. CSV format covers: customers, vehicles, queue history, service records, technician data, satisfaction survey responses. Structured database dumps (JSON/SQL) are available for technical teams. No data lock-in, no exit fees.

ClickQueue is built by ClickingSpree, an independent software company. The product was designed and battle-tested at Conley Subaru Express Service before being made available to other dealerships. We're not VC-funded; revenue from subscriptions funds development. Direct contact with the team is part of every plan.

Beyond 14 days, you continue on whatever billing cadence you chose. You can cancel monthly plans at any time without penalty (service continues to the end of the cycle). Annual subscribers get the year they paid for. We'll always export your data on request — you own it.

From the admin panel: Settings → Subscription → Cancel. We don't make you call a retention rep. Email sales@clickqueue.shop if you'd prefer to cancel that way; same-day response.

We retain your data in cold storage for 90 days after cancellation in case you change your mind. After that, it's permanently deleted. Within the 90-day window we can re-activate or export your data on request.

Within the first 14 days of your first paid subscription, you can cancel for any reason and we refund the full amount paid — including the $1,000 onboarding fee. After 14 days, the onboarding fee is non-refundable but monthly subscription cancellation is still no-penalty.

Yes. The Multi-Location plan covers up to 3 sites. Each location gets its own subdomain, branding, bay/tech setup, and reports — but customers and admin staff are shared, so a customer who's been to one location is recognized at any of them, and managers can switch between locations from a single dashboard. Enterprise scales to unlimited locations with custom features.

ClickQueue works at any scale from 2 bays up. Small shops benefit even more from the customer-facing online join, kiosk check-in, and recall capture features — those don't require a large operation. The single-location plan is the right fit; you can skip the bay screens if you don't need them.

That's typically Enterprise territory. We'll customize the plan: dedicated success manager, SLA guarantees, DMS integration assistance, custom feature development, and white-label options if you're a dealer group. Contact us at sales@clickqueue.shop or use the contact form for a quote.

Net Check In is a mature multi-rooftop queue tool with strong load balancing across locations. ClickQueue is built specifically for express/quick-lane service with auto VIN recall lookup, speed-based tech auto-assignment, A/B alternating tech schedules, and live customer camera feeds — none of which Net Check In offers. Detailed side-by-side at /vs/net-check-in.

QueueBee uses license plate AI to recognize customers as they pull up — that identifies the person. ClickQueue uses VIN-based recall lookup — that identifies reimbursable warranty money. QueueBee covers full booking-to-survey customer journey across many verticals; ClickQueue is dealership-only with deeper bay-side workflow. Full comparison at /vs/queuebee.

Qminder is a mature general-purpose queue tool used in many verticals (retail, healthcare, government, auto). ClickQueue is intentionally dealership-only — every workflow assumes service bays, technicians, RO numbers, VINs, and warranty work. If you're running queues across multiple business types, Qminder may fit better. If you're only managing dealership service, ClickQueue is purpose-built. Detailed at /vs/qminder.

In our pilot at Conley Subaru, customer satisfaction increased materially after switching to ClickQueue — primarily because customers now have visibility into wait times. The built-in satisfaction survey lets you measure CSI movement directly. Most shops see noticeable score improvement within 60 days.

No proprietary hardware. The kiosk runs on any modern tablet (most dealerships use a 12-13" iPad or Android tablet, $300-500). The waiting room TV display runs on any web browser — the same TV you already have in the lobby works fine connected to a $30 streaming stick. Bay screens use cheap monitors with a Raspberry Pi or any small PC. We send you a hardware shopping list during onboarding.

Yes. The kiosk, customer-facing pages, admin panel, and tech dashboard all work on iOS Safari (iPhone and iPad). The waiting room TV display works on tvOS, Apple TV with browser, or any HDMI streaming device. ClickQueue is a Progressive Web App, so kiosks and tablets can install it as a home-screen icon for full-screen kiosk mode.

Yes. Chrome, Samsung Internet, and other modern Android browsers fully support ClickQueue. Android tablets running Chrome work as kiosks; install as a Progressive Web App for full-screen experience. Status updates via SMS and email work on any Android phone regardless of browser.

Sub-30-second check-in is the design target. From the moment the customer taps the screen to the moment they see "Welcome, you're #3 in line, estimated wait 18 minutes" — about 20-25 seconds typical, depending on the customer's typing speed. The kiosk recognizes returning customers by phone number lookup, so most flows are under 15 seconds.

Yes. Customers check their position in queue, current wait estimate, and current service status from any phone or computer at clickqueue.shop/[your-venue]/my-status — they enter their phone number to look up their job. They also receive automatic email/SMS updates: queue joined, almost ready, service started, vehicle ready.

Yes. The customer status page lets customers leave the queue or reschedule their appointment without calling the dealership. Advisors get notified of cancellations in real time.